Purpose:
To manage daily operations of the car wash site and To oversee mobile car wash teams and ensure service quality. To manage bookings, customer queries, and feedback. To handle payments and greet customers.
Key Responsibilities:
- Supervise staff and manage shifts.
- Ensure equipment is maintained.
- Handle customer complaints and feedback.
- Monitor inventory and order supplies.
- Ensure compliance with health and safety regulations.
- Schedule and dispatch mobile teams.
- Monitor service delivery and customer satisfaction.
- Handle complaints and resolve issues.
- Maintain inventory of cleaning supplies.
- Train new staff.
- Handle calls, emails, and app-based bookings.
- Confirm appointments and send reminders.
- Address customer inquiries and complaints.
- Maintain customer database.
- Process cash, card, and mobile payments.
- Issue receipts and manage daily cash reports.
- Greet customers and explain services.
- Upsell packages and promotions.
Skills & Qualifications:
- Leadership and management experience.
- Knowledge of car wash operations.
- Strong problem-solving skills.
- Supervisory experience.
- Strong organizational and leadership skills.
- Knowledge of car cleaning techniques.
- Customer service orientation.
- Excellent communication skills.
- Experience with CRM or booking systems.
- Friendly and professional demeanor.
- Basic accounting skills.
- Friendly and professional attitude.
- Experience with POS systems.
